Contact
contact@clkdconsulting.com
Address
71–75 Shelton Street Covent Garden, London WC2H 9JQ United Kingdom
Estonia Registered Office Roosikrantsi TN 2 Tallin 10119 EstoniaComplaints
Contact Us - Where to Make a Complaint
We sincerely work hard to ensure our clients have no need to complain. If we do fall short of our clients’ expectations, rest assured that we learn, take action to rectify and train our teams to improve the service satisfaction of our clients.
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
You may contact us using the following methods:
E-Mail: complaints@clkdconsulting.com
Office Hours: Monday to Friday between 09.00am and 16.00pm (GMT+1)
What Can You Expect from Us Regarding Your Complaint
We take all communication from our clients seriously and where a client is unhappy, we are keen to learn from what happened and ensure it does not happen again.
1. When you make a complaint, we will acknowledge receipt of your complaint within 1 business day. We will provide you with a timeframe for a response to your complaint.
2. We aim to resolve all complaints within 15 days of the complaint being made. There may be some instances where we need more time, we will always let you know if this is the case.
How to Make a Complaint
Please ensure you give us as much information as you can about your complaint issue, so we can handle your complaint quickly and effectively.
- Date of issue occurring
- Who you have spoken to (if anyone)
- Email you have sent or received
- Details of Beneficiaries (If payment related)
- Your Contact Details (Telephone and Email)
Who Else Can I Make a Complaint To?
If you are not satisfied with the Complaints Handling or are dissatisfied with the final response you have received, you can write to The Financial Ombudsman Service (FOS) at:
The Financial Ombudsman Service (FOS), Exchange Tower London E14 9SR
The FOS has been established as the official independent expert in settling complaints between consumers and businesses providing financial services. You can obtain a copy of the FOS explanatory leaflet by contacting FOS directly at the above given address.
You must refer your complaint to the FOS within 6 months of the date of the final response. You need to provide full details of your complaint and any responses you have received so far.